Time Warner Cable customers endured erratic online access as hackers besieged DNS infrastructure
Jeff Simmermon, TWC's digital communications director, became the focal point for surging complaints
DDoS strikes deliberately throttled DNS servers across seven days
Primarily disrupting service in Southern California and national regions
Subscribers faced random "page cannot be displayed" failures during intermittent outages
The assault manifested unevenly—some users completely locked out
Others suffered degraded browsing speeds without pattern
TWC activated amplified countermeasures Tuesday evening
Though unconfirmed if these measures inadvertently slowed legitimate traffic
Simmermon validated the attack's widespread human toll
"These perpetrators aren't just angering executives"
"They're harming real neighbors and friends relying on internet access"
Customer frustration is acknowledged as justified
TWC pursues undisclosed mitigation strategies
Full technical details may emerge only after resolving the crisis
DNS services never fully collapsed but operated with hazardous instability
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