The global smart ticketing market size was valued at USD 10.14 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 15.5% from 2023 to 2030.
The primary factor leading to the growth in adopting smart ticketing solutions is the increasing incorporation of emerging technologies. The introduction of innovative means for purchasing and paying for tickets, such as contactless payment systems, virtual tickets (E-tickets), and smart cards, enables smooth and efficient transit. In addition, the availability of multi-modal disbursement channels through online ticketing systems, smartphones, E-kiosks, and smart ticketing machines is supplementing effective crowd management and making smart ticketing systems preferable over traditional paper-based ticketing systems.
Moreover, changing customer preferences for digital channels to access transport services is driving market growth. Various benefits in the form of reduced waiting time compared to waiting in queues during peak hours, subsidized fares, real-time route updates, and a personalized mobility experience make a strong appeal among customers for online ticketing systems. Moreover, the advantages of smart ticketing solutions for transport operators include reduced maintenance costs, access to an integrated ticketing infrastructure, and cost-effective use of resources, such as employees, energy, and paper. Thus, the use of smart ticketing systems is expected to rise over the forecast period contributing to the growth of the overall market.
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Smart Ticketing Market Report Highlights
• The hardware segment dominated the market in 2022 due to the increased efforts of transportation operators to incorporate digital ticketing solutions. Digital transition requires deploying smart ticketing hardware, such as contactless smart card readers, barcode scanners, or Near-Field Communication (NFC) devices, to validate and process digital tickets
• The e-ticket segment dominated the market in 2022. E-tickets incorporate various security features, such as unique barcodes, QR codes, or digital signatures, and help prevent fraud & unauthorized duplication. These features provide a higher security level than physical tickets, reducing the risk of theft, counterfeit tickets, and unauthorized access
• The smart card segment dominated the market in 2022. The growing use of smart cards can be attributed to innovative products and solutions continuously being introduced by smart ticketing companies and transport operators across the globe. Moreover, the multi-utility capability of such smart cards outside transportation drives segment growth
• Transportation was the dominant segment in 2022. Smart ticketing systems play a crucial role in seamlessly integrating various transportation services and providers. Passengers can access & pay for different modes of transportation through a unified platform, making planning, booking, and paying for their entire journey easier
• Europe was the leading region in 2022. Europe is characterized by the presence of smart automotive & transportation technology companies, which is a direct contributor to the growth of the regional market. Moreover, municipal councils in various European cities like Birmingham are turning to sustainable and green public transport
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Smart Ticketing Market Segmentation
Grand View Research has segmented the global smart ticketing market on the basis of component, product, system, end-use, and region:
Smart Ticketing Component Outlook (Revenue, USD Billion, 2017 - 2030)
• Hardware
• Software
• Service
Smart Ticketing Product Outlook (Revenue, USD Billion, 2017 - 2030)
• E-kiosk
• E-ticket
• E-toll
• Request Tracker
• Smart Parking System
• Ticket Machine
• Ticket Validators
• Others
Smart Ticketing System Outlook (Revenue, USD Billion, 2017 - 2030)
• Open Payment System
• Smart Card
• Near-field Communication
Smart Ticketing End-use Outlook (Revenue, USD Billion, 2017 - 2030)
• Parking
• Sport & Entertainment
• Transportation
• Others
Smart Ticketing Regional Outlook (Revenue, USD Billion, 2017 - 2030)
• North America
o U.S.
o Canada
• Europe
o U.K.
o Germany
o France
• Asia Pacific
o China
o Japan
o India
o South Korea
o Australia
• Latin America
o Brazil
o Mexico
• Middle East & Africa
o Kingdom of Saudi Arabia (KSA)
o UAE
o South Africa
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