Jetstar Airways Australia — Manage Booking, Change, Cancel & FAQ
? +61 (1800) 005 886 — Customer Service (Australia)
Manage Booking
Use Jetstar's Manage Booking tool to update passenger details, select/change seats, add baggage, change or cancel flights, and request refunds. Log in with your booking reference and email.
If you prefer phone support, call: +61 (1800) 005 886.
Cancellation & 24-Hour Cancellation Policy
Key points:
- Full refund may be available if you cancel within 24 hours of booking and the booking was made directly with Jetstar (website, app or call centre) and the flight is booked 7+ days before departure.
- Refunds are usually processed within 7–10 business days (timing may vary by payment method).
- To cancel: use Manage Booking online or call +61 (1800) 005 886.
Change Flight / Date Change
Change fees and rules depend on your fare type (e.g., Saver/Saver Lite, Flex). Typical rules:
- Flex fares often allow change with no fee (fare difference may apply).
- Restricted fares (Saver/Saver Lite) usually incur a change fee + any fare difference.
- International short-haul and long-haul fares have higher change fees than domestic flights.
- Changes are usually allowed up to 30 minutes before departure (subject to fare rules).
To request a change online use Manage Booking or call +61 (1800) 005 886. Keep your booking reference ready.
Name Correction & Name Change Policy
Name change rules vary by route and fare type:
- Domestic Flex fares may permit name corrections with fewer/no fees; restricted fares carry penalties.
- International changes typically require documentation (passport) and have higher fees.
- Legal name changes (e.g., after marriage) generally require supporting documents.
Make requests via Manage Booking or phone: +61 (1800) 005 886.
Seat Selection & Seat Change
You can select and change seats online for available seats. Seat fees depend on route, seat type and fare. At the airport, seat requests are subject to availability. Exit row rules and age restrictions apply.
Contact Jetstar Airways (Australia)
Phone (Australia): +61 (1800) 005 886
When calling, have your booking reference, passenger name and flight details ready. Use the online Help/Contact pages for many self-service options.
Frequently Asked Questions (FAQ)
Q: How do I change my booking?A: If you booked directly on Jetstar’s website or by phone, you can make eligible changes via Manage Booking before check-in opens. If Manage Booking doesn't allow the change, call +61 (1800) 005 886.
Q: Can I check in online?A: Yes. Online check-in is available for most flights. Domestic and international passengers will need booking reference + surname; international passengers also require passport details.
Q: What items can I bring on board?A: Carry-on and checked baggage allowances vary by fare. International flights have additional rules for liquids, gels and aerosols. Add baggage online or at the airport as needed.
Q: Can I travel alone if I’m under 18?A: Jetstar does not operate a dedicated unaccompanied-minor service; age and independent travel rules apply. Check eligibility before booking.
Q: What are the checked baggage allowances?A: Many low-cost fares do not include checked baggage. You can add baggage at booking or later via Manage Booking. Oversize/overspec items have special requirements.
Q: What fees apply for changes and refunds?A: Change/refund fees depend on fare type and route. Jetstar publishes a fees table for change fees, refund admin fees and payment fees—check the fees section on Jetstar’s official help pages or call +61 (1800) 005 886.
